When you sign up to become a user of the Service, you will be required to provide us with personal information about yourself, which may include your name, email address and phone number (collectively, “Contact Information”). The Contact Information is used to provide the requested Service and for the additional purposes described below under “Additional Uses.”
Address Book Information
When you access and use the Service, you may elect to share the data stored in the address book on the Device from which you are accessing and using the Service (the “Address Book Data”). If you do so, we will temporarily process the Address Book Data in hashed/anonymized form (i.e., in a manner in which we cannot read the data) and will use it only to provide you the Service and to help you connect with people on Confide that you have listed in your address book via their email address and/or phone number.
When you use the Service to send and/or receive encrypted Messages, we may temporarily process and store your Message (in encrypted form), log and contact data, and other related information (collectively, the “Message Information”) in order to provide the Service to you. We do not (and cannot) read your encrypted Messages, and we delete your Messages as soon as they have been successfully read or, in the case of an unread message, after several days have elapsed.
If you wish to purchase a subscription for any premium features we may offer from time to time, you will be directed to the appropriate app store, which has or may require you to provide certain payment and billing information (collectively, “Billing Information”). We do not obtain, process, retain or have access to any Billing Information.
Like most organizations, we rely on automatic data collection technology when you use our Service. These technologies may collect information on our behalf such as your IP address, operating system and language. They may also collect information about your Device, including Device model and manufacturer, universally unique ID and/or mobile advertiser ID, screen size and resolution, carrier and network status, country and time zone, storage and processor information. This information is collected automatically and anonymized. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Service.
In an ongoing effort to better understand our users and the Service, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Website, the App and the Service. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and the Website to current and prospective business partners and to other third parties for other lawful purposes.
You may opt out of having your personal information transferred to any or all of our categories of agents by contacting us at [email protected]. Please allow us a reasonable time to process your request. If you opt out of having your personal information transferred to certain categories of agents, such as those whose services are necessary for us to operate and deliver the Service to you, we will have to delete your account in order to comply with your request, and you will not be able to continue to use the Service. Under applicable data protection law, we remain liable if our agent processes such personal information in a manner inconsistent with our obligations under such law, unless we prove that we are not responsible for the event giving rise to the damage.
We do not currently transfer your personal information to a third-party that is not acting on our behalf, and we will not do so without your opt-in consent.
We do not currently collect sensitive personal information from you and we will not do so or disclose your sensitive personal information to any third party without first obtaining your opt-in consent.
We may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
You may unsubscribe from marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Confide marketing email. We will use commercially reasonable efforts to process such requests in a timely manner. Users cannot opt out of receiving transactional emails related to their account.
We take commercially reasonable and appropriate measures to protect the personal information from accidental loss, misuse, and unauthorized access, disclosure, alteration, or destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, email sent to or from the Website and/or the Application may not be secure, and you should therefore take special care in deciding what information you send to us via email.
Our servers are located in the U.S. If you are located outside of the U.S., please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the U.S. Except in the case of data transfers under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, your decision to provide such data to us, or allow us to collect such data through our Website, the App or the Service, constitutes your consent to this data transfer.
With respect to personal information received or transferred under the Privacy Shield Frameworks, Confide is subject to the investigatory and enforcement powers of the Federal Trade Commission.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact Confide via email at [email protected].